3.5 Update SA and Change Status to Stopped

Reference: Stop Premise Based Service For Landlord - Tenant Process Model - Page 2 for the business process diagram associated with this activity.

Group: Service Agreement Activation Process

Actor/Role: CC&B

Description: The Service Agreement status is transitioned to stopped in CC&B.

•	Manual Process: The CSR or Authorized User may transition the Service Agreement to Stopped as a result of exception processing.

•	Automated Process: CC&B will automatically transition the Service Agreement to Stopped status when all required information is made available.

Process Names

•	SAACT - The service agreement activation process updates the status and SA/SP reads for pending start and pending stop service agreements.

Entities to Configure

•

SA Type

Available Algorithms

•	CI_LLREV-C - This algorithm causes service to be started under a landlord's account at a service point covered by a landlord agreement.

•	SAST-NB - execute additional logic that should be executed when a non-billed budget SA is stopped.

•	SAST-RF - This SA Type Stop algorithm refunds a service credit membership fee.

•	SAIS-ST - This algorithm automatically stops a pending stop service agreement (instead of waiting for the background process that transitions SAs from pending stop to stopped).